Refunds & returns
If your order is lost or damaged during delivery, we will send a replacement free of charge.
Processing and transit delays
We do not offer refunds for delays in processing or transit.
Report a lost or damaged order
Submit your claim within 3 days from the delivery date. Contact us via Telegram or email [email protected] and include your order details.
Keep the packaging
Photos of damaged items and the original packaging may be required to arrange your replacement.